Refund Policy
Thank you for choosing Humi360! We are confident in the quality and performance of our products, and we want to ensure your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.
**Terms and Conditions:**
1. **Eligibility:**
- The 30-day money-back guarantee is applicable only to purchases made directly through the official Humi360 website or authorized retailers.
- This policy is valid for the first 30 days from the date of your original purchase.
2. **Initiating a Refund:**
- To initiate a refund, contact our customer support team within the 30-day period via email at support@humi360.com.
- Clearly state your name, order number, and the reason for the refund request.
3. **Return Process:**
- Our customer support team will guide you through the return process, which may include providing proof of purchase and returning the product in its original packaging.
- Customers are responsible for any return shipping costs.
4. **Condition of the Product:**
- The product must be returned in its original packaging and in a resalable condition.
- Any damage to the product may result in a partial or no refund.
5. **Refund Method:**
- Refunds will be processed through the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to be reflected in your account.
6. **Exclusions:**
- This policy does not cover products damaged due to misuse, neglect, or unauthorized modifications.
- Only the purchase price of the product is eligible for a refund; shipping and handling charges are non-refundable.
7. **Customer Satisfaction:**
- Humi360 reserves the right to decline a refund if the product is returned outside the specified 30-day period or does not meet the conditions outlined in this policy.
8. **Contact Information:**
- For any questions or concerns regarding the refund process, contact our customer support team at support@humi360.com.
At Humi360, we are committed to providing high-quality products and excellent customer service. We appreciate your trust in our brand, and we strive to make your experience with Humi360 a positive one.
Thank you for choosing Humi360!